Dr Osman Khan is one of the world’s leading experts in Customer Experience Management and Customer Loyalty. Dr. Khan, has over twenty years of experience working with companies to improve their business performance and has worked in the US, UK, Middle East and Europe. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His has worked with companies of all sizes, including Fortune 500 and FTSE 50 listed firms. He has been consulting for organisations from Europe and the Middle East, as well as helping firms within the UK and USA in improving customer loyalty, increasing sales, and reassessing strategic marketing goals. Osman has an MBA, and a PhD in Marketing (Bradford). Dr Khan is the author of the book, “Getting Customers to Love your Brand”, and has published and additional three books on CEM, and Customer Loyalty at the European Centre for Best Practice Management. He is also on the Judging panel for the UK Customer Experience Award, UK Customer Service Training Award and the Theme Park & Visitor Attraction Award. Moreover, he is actively engaged in conducting training and consulting work in the areas of CEM and Emotional Loyalty Management. He is on the editorial board of four international journals, as well as on the board of directors of three international firms (two based in the United Kingdom and one in Brazil). He has taught at some of the leading universities in the world including, Harvard, Bradford, Cass Business School, etc. Select Business clients: Global Village, UAE Takreer, Abu Dhabi National Oil Company, UAE Oman Airforce, Oman Microsoft, United Kingdom Compass Group, United Kingdom World Bank UNESCO Unicef Boots, United Kingdom Adkit Telefonica O2, United Kingdom Pakistan Post Thomson Travel, United Kingdom Teredata, NCR, USA The Bank of Ghana Emirates Airlines, UAE Nigeria National Petrolium Corporation Serena Hotels & Resorts, E. Africa Pakistan Air Force Bahria Town (Asia’s Largest Real Estate Developer) Zecora Ura, Brazil & United Kingdom DSM Assessment & Training, United Kingdom London Corporate Training, United Kingdom Hammersmith Training Consult, United Kingdom Zenith Professional Training, United Kingdom London Training for Excellence, United Kingdom