*Reviewing & auditing medical records for completeness & accuracy. Assessing & resolving standard & non-standard issues within set time bounds. *Providing first-line customer service. Analyzing identified problems and providing solutions for customer’s satisfaction. Services were provided through Chat and Email channels. *Supporting onshore business analyst with electronic enrollment-related tasks. Conducting member eligibility verification, discrepancy resolutions, data entry, data cleansing & formatting. Exposed to a wide range of client membership transactions and processes happening at the backend.