Excel power user and expert process improvement, problem solving, and transaction reduction. 20 years of experience in Telecom/Cable industry with strong skills in workforce management, Call Center efficiency, and creating and benchmarking KPIs. Looking for short or long term remote projects for anyone looking to find cost/transaction reduction, create/organize work flows to gain efficiencies in processes or product management. Big or small; any business with data collection is an opportunity to increase revenue through cost saving processes and procedures.