MIS reporting by using MS Excel & VBA (Macro) at Operational and Client level. Analyse business information to identify process improvements for increasing business efficiency and effectiveness.Manage and execute on the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures. Desesigned &develop the agreed upon solution in MS Excel/ MS Access with VBA Programming.Deliver end products maintaining quick turnaround times and highest quality standards execute quick turnaround work in MS Excel/MS Access which involves VBA. Excellent interpersonal communication and coordination skills that help handle customers with appropriate resolutions.Handled operating System Related Problems & Troubleshooting in Windows 7 and Windows 8.Strong analytical and documentation skills accompanied by problem solving skills.Identify improvement opportunities, using the combination of customer satisfaction and behavioural data to point out the direction of specific enhancements that will make the customer experience more effective.Managing the Monthly, Weekly & Daily Report Created in MS-Excel and MS-Access through in depth analysis and producing the actionable information. Worked with Acer US & Uk Support as front line customer care Agent and MIS Reporting performance Analyst. Worked with Sage Software (USA) as Performance analyst to analysis the gap in process