I've been handling BPO Operation for several years already and I have been part of BPO Industry since 2016. Aside ffrom my experience from both In bound and Outbound campaigns, I also experienced Virtual Assistant for a short time. I was trained to do Admin tasks, handling the operation, HR staff, reporting, I am trainable and there are times that I am learning because of research and by asking questions.
These are the tools that I have been using :
*GOOGLE SHEETS-data entry reporting and other presentation of performances. and still maximizing and learn from it
*GOOGLE FORMS- I use it for agents' attendance,personal surveys, application forms and other jobs that need responses.
*GOOGLE DOCS- I use it for making agreement,PDF files, letters
*GOOGLE SLIDES-I use it for basic presentations/trainings
*POWERPOINT-for trainings/ colorful and live images to present as well
*MS WORD- data entry/letters
*ANYDESK-to remote agents especially when logging in and any issues
*LOOM.com- to record the screen,to give samples and ways on "how to do it" to the agents,basic knowledge
*PHOTO EDITING- basic knowledge,background removal,changing of backgrounds-beginner skills
*SKYPE-for trainings and communication
*vocaroo.com-for voice recordings
*lightshot- screen capturing-I also use a snipping tool but I preferred lightshot.*ASANA
*SLACK