I've been handling BPO Operation for several years already and I have been part of BPO Industry since 2016. Aside ffrom my experience from both In bound and Outbound campaigns, I also experienced Virtual Assistant for a short time. I was trained to do Admin tasks, handling the operation, HR staff, reporting, I am trainable and there are times that I am learning because of research and by asking questions.

These are the tools that I have been using :

*GOOGLE SHEETS-data entry reporting and other presentation of performances. and still maximizing and learn from it

*GOOGLE FORMS- I use it for agents' attendance,personal surveys, application forms and other jobs that need responses.

*GOOGLE DOCS- I use it for making agreement,PDF files, letters

*GOOGLE SLIDES-I use it for basic presentations/trainings

*POWERPOINT-for trainings/ colorful and live images to present as well

*MS WORD- data  entry/letters

*ANYDESK-to remote agents especially when logging in and any issues 

*LOOM.com- to record the screen,to give samples and ways on "how to do it" to the agents,basic knowledge

*PHOTO EDITING- basic knowledge,background removal,changing of backgrounds-beginner skills

*SKYPE-for trainings and communication

*vocaroo.com-for voice recordings

*lightshot- screen capturing-I also use a snipping tool but I preferred lightshot.*ASANA

*SLACK