Highly motivated and professional individual with 10 years in the IT industry; the last 6 years as an IT Incident Manager. Have worked with clients with varied levels of Incident & Problem management policies, procedures and plans. Dedicated individual who is organised, precise, cautious, disciplined and conscientious in his work, yet prepared to try anything to deliver positive results. Have the ability to work effectively as an individual, as team member adds dependability and encourages accuracy and quality. Very client focused, flexible and able to easily adapt to suit situations and workload.