13 years of working experience in the banking industry, equipped with the knowledge in MS Office, used in generating various types of reports such as but not limited to finance, accounting, marketing, sales analysis and other comparative reports. Several years of customer service experience, such as over the phone (inbound and outbound), in person and online support, which dealt mostly with handling and addressing clients' escalated complaints, inquiries and requests. With a friendly but at the same time a professional demeanor, with strong communication and quick-thinking skills and a multitasker. Works effectively on teams, as well as independently in fast-paced environments.