I worked in BPO industry (office-based) for 6 years. I handled inbound calls for customer service, outbound calls for sales plus lead generation, email support for 2 online shopping stores (US and AUS acct), chat support for T-mobile and I was a receptionist/executive assistant to the CEO, I do a lot of task including HR job such as doing outbound calls for applicants and schedule them for interview. I had 4 years work experience in home-based jobs with different clients. It was mostly research/data entry in Word, Excel and Google docs. It focuses on the Universities/Colleges in the US. I searched for tuition fees, programs, awards, graduation rate, placement rate, Dean's name and contact info. The other was in the Real Estate company in the US, my job was research/data entry as well. I am given different data entry task every week such as searching for new development sites in New York and putting them all in an Excel Spreadsheet. I am creating demographic report, scraping resumes, client registration form and Sales Investment per year. I also gathered property information such as contact info, address, email address etc. And the latest online job that I have was virtual assistant to the Lead Generation Director, where my task includes sorting of emails looking for possible leads then putting it on to the CRM for scheduling a call. I also answer emails for prospect clients. I send out daily, weekly, monthly reports for emails and call times for our sales agents. I update all employee list of the company on a weekly basis. I create a new email accounts and other system logins for new hires. I back up and delete email accounts for resigned agents and also restore email accounts if needed.