• Answer multiple phone lines • Multi task working with a variety of systems and technology • Perform daily, weekly, monthly, and quarterly quality control duties • Maintain accurate records and perform computer entry for production. Effectively work with other departments to review records, investigate and resolve errors • Manage donor test results including the review and release for final component labeling.• Prioritization of customer services, phone and walk up • Deliver high quality product by staying focused and maintaining attention to detail