A versatile professional with over 11 years of experience in Customer Service via e-mail, chat & phone and Data Entry. My Skills Includes :- . E-mail Handling I am an expert in understanding global customers spread across geographical locations with respect to healthcare, travel and entertainment domain. I have done call quality audits, chat quality audits, E-mail quality audits, feedback delivery, created SOP's for Call Center Operations. I am proficient in ensuring efficiency in customer services operations through planning, new system implementation and improvements. I am an effective resource with excellent communication, negotiation and relationship building skills. I have a team of 11 customer service and 4 data entry reps who are currently working on our 4 projects spread across UK, US and Australia. We have these contracts running for more than 6 months now and one of them is 2.5 yrs old from UK. We can add more resources as and when required from our clients.