I have extensive experience in customer support, particularly in chat-based interactions. Having worked with Amazon for five years, I developed strong skills in addressing customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. My expertise includes data entry, technical support, and content writing, ensuring a well-rounded capability to support diverse business needs.
Data Entry
- Proficient in Microsoft Excel, Google Sheets, and other data management tools.
- High accuracy and attention to detail for handling large datasets.
- Ensures organised and up-to-date records.
Customer Support
- 5 years in chat and customer support roles at Amazon.
- Skilled in crafting professional and clear responses.
- Expertise in addressing customer concerns and ensuring satisfaction.
Technical Support
- Experienced in troubleshooting and resolving technical issues efficiently.
- Strong analytical and problem-solving skills to assist customers with technical queries.
Content Writing
- Excellent written communication skills for creating high-quality content.
- Ability to write articles, blogs, and business communications tailored to specific requirements.
Key Strengths
- Strong communication skills across chat, and written content.
- Exceptional problem-solving and time management abilities.
- Committed to delivering accurate, timely, and customer-focused outcomes.