Data Entry

Collecting and entering data in databases and maintaining accurate records of valuable information

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on a keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

Combines data from both systems when account information is incomplete.

Purges files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data.

Secures information by completing database backups.

Maintains operations by following policies and procedures and reporting needed changes.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Desktop Support Service Details

Support will be provided remotely or on-site at the request and convenience of the client. The level of service provided will consist of estimated average hours per week of desktop support. Unless a Memorandum of Understanding (MOU) is amended in writing, hours, when on-site visits can be requested, will be between 8 AM and 5 PM Monday through Friday with holidays taken in accordance with the Company operational calendar. This schedule may vary slightly according to a client request made in advance; however, any permanent long-term change to client scheduling will require an MOU amendment. Support requests will be logged and shared with the client on request. Basic computer maintenance of the client's departmental desktop or notebook computers located in the offices and labs of faculty, staff, employees, or students:

• Facilitate hardware maintenance or repair in conjunction with existing warranties and hardware support contracts
• Installation and configuration of security and antivirus software for computers in the client IP range
• Diagnose and troubleshoot computer hardware problems
• Installation and upgrade of supported operating systems (OS)
• Installation and upgrade of supported desktop application software products
• Installation, setup, and troubleshooting for client-owned computers, printers, scanners, and other peripherals
• Evaluate, recommend, implement, and maintain a virus protection strategy
• Evaluate and recommend standardization procedures for supported software
• Manage and track software licenses.