Training Operations Management
- Coordinating with trainers/consultants
- Costing and pricing of training
- Scheduling of training and managing logistics i.e. travel, accommodation and necessary aide for the best outcome of training
- Post training evaluation and preparing performance summaries of participant and trainer, supervise certification process
- Liaison and negotiate with the third party training companies on need basis.
- Ensure that all the training records were maintain both in electronic and paper mediums.
Business Development/ Customer Management
- Responding to prospective customer queries
- Preparing and presenting customized solutions to customers according to their needs
- Follow-up of submitted proposals
- Negotiating terms and conditions of service with customers
General
- Managing and leading 5 team members
- Assigning, distributing and following up of day to day tasks to team members
- Screening resumes and short listing of candidates
- Ensuring proper maintenance of employees’ files with their history of education and experience, leaves and salaries records, and other necessary documentations.
- Conducting performance appraisal of the company staff and assisting the CEO in staff promotion process
- Working on monthly, quarterly and annual fixed and variable (incentives) salaries
- Planning and executing orientation programs for inductees
- Arranging in-house skill development training programs for team members
- Furbishing formalities for employees joining and leaving the company
- Review and update the plan for each month, quarter, and also prepare a management information report on quarterly basis giving numbers and revenue of trainings conducted against scheduled
Achievements:
- Designed and developed maximum number of training programs in English as well as Urdu languages
- Prepared journey risk management handbook using MS Excel and PowerPoint for multinational oil & gas clients
- Organized the team taking important measures like on-the job and IT based computer training
- Improved the team work and cut company cost by developing people for multi-tasking
- Handled highest number of training in the company history with same resources