Training Operations Management

• Coordinating with trainers/consultants

• Costing and pricing of training 

• Scheduling of training and managing logistics i.e. travel, accommodation and necessary aide for the best outcome of training
• Post training evaluation and preparing performance summaries of participant and trainer, supervise certification process 
• Liaison and negotiate with the third party training companies on need basis.
• Ensure that all the training records were maintain both in electronic and paper mediums.

Business Development/ Customer Management

• Responding to prospective customer queries
• Preparing and presenting customized solutions to customers according to their needs
• Follow-up of submitted proposals
• Negotiating terms and conditions of service with customers

General

• Managing and leading 5 team members 
• Assigning, distributing and following up of day to day tasks to team members
• Screening resumes and short listing of candidates 
• Ensuring proper maintenance of employees’ files with their history of education and experience, leaves and salaries records, and other necessary documentations. 
• Conducting performance appraisal of the company staff and assisting the CEO in staff promotion process   
• Working on monthly, quarterly and annual fixed and variable (incentives) salaries
• Planning and executing orientation programs for inductees 
• Arranging in-house skill development training programs for team members
• Furbishing formalities for employees joining and leaving the company 
• Review and update the plan for each month, quarter, and also prepare a management information report on quarterly basis giving numbers and revenue of trainings conducted against scheduled

Achievements:        

• Designed and developed maximum number of training programs in English as well as Urdu languages
• Prepared journey risk management handbook using MS Excel and PowerPoint for multinational oil & gas clients
• Organized the team taking important measures like on-the job and IT based computer training
• Improved the team work and cut company cost by developing people for multi-tasking
• Handled highest number of training in the company history with same resources