My ultimate goal as a freelancer is to meet the full satisfaction of my clients by giving quality of work. I proactively take the initiative to give the value added services if possible to surpass my clients expectations related to any assigned task. I have 10 years of experience in BPO and KPO industry and over 10 years in technical and business/system analyst. My expertise is improving a process to more productive with cost efficient and introducing more automation. I welcome every project as an opportunity to expand my skills and knowledge to provide excellent support for the organization that I work with. I believe that learning is a continuous process and their is always a room for continual improvements.