i am still studying in college and i need some money. So i can take my expenses
ms office work, data entry and copy paste work
typing speed-90wpm
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Duties and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
knowledge of social media platforms
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
Key Skills and Competencies
interpersonal skills
communication skills- verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress toleranc
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
I thought putting out this customer service job description in the middle of our battle with both the corona virus and this awful downturn in the job market was timely for a couple reasons.
For one thing, customer service jobs span a huge range of industries, so even though job openings in one field may go down, they may go up in another. A fact that is important right now because it means there are still a