Responsibility of maintaining the SLA and TAT.
Trainer for the new joiners in the team.
Assist the client with wrong transactions of their accounts with other broker dealer.
Reviewing the Representative’s details and discuss with clients via email.
Creating the Trackers, SOPs etc.
As cross training helping Networking team, Smart Works Team & Indexing Review Team in high volume..
Effective Interaction with the client.
Job Shadowing for New Team members.
Quality Check for the Trainees assigned.
Ability to work with flexibility of time day and night.