Data Entry Specialist - update and maintain information on computer systems and in archives - creating and maintaining a company's presence on social media sites, which include Facebook, Twitter and Instagram, as well as any company blogs. - open and maintain customer accounts by recording account information - resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem to ensure resolution - maintain financial accounts by processing customer adjustments - prepare product or service reports by collecting and analyzing customer information - manage large amounts of incoming calls - generate sales leads.