Here's my work experience
H&RBlock - Customer Support Representative - Sutherland Global Services
(4 months)
Provided information regarding charge accounts and loyalty programs.
FTD.com - Customer Support Representative - Sutherland Global Services
(2 months)
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Insurance and Chiropractor Scheduler – Outbound Sales – JLPP Netlinks
(3 months)
Set appointments with salespeople and potential customers.
Bank of America Deposit Department – Customer Support Representative – Teletech
(1 year)
Handled customer inquiries and high volume calls to solve billing problems.
Search Engine Optimizer – Backlist Specialist – Click4Corp
(7 months)
Helped clients develop website portals and social media pages to promote businesses.
Verizon Internet Provider - Technical Support Representative - Alorica
(5 months)
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Norton Lifelock – Technical Support Representative – Sutherland Global Services
(5 years)
Assisted customer having problems with computer as long as it’s a software issue
Handled multiple Line of business such as technical support and sales.