With over 7 years of customer service, back office, and administrative support experience, I have gained valuable knowledge and skills such as the ability to multitask, work under pressure, effectively manage my time and quickly learn new process and programs. I am proficient in the use of various computer applications such as Microsoft Office Programs (Word, Excel, PowerPoint, Outlook, Office 365) and file sharing services like Google Drive, Dropbox, and OneDrive. I've also performed data entries, bank reconciliations and filing of taxes through QuickBooks. I've managed different social media platforms like Facebook, Twitter, Instagram and LinkedIn using HootSuite and also created contents for SEO projects in Wordpress. I also have a fair amount of experience in doing transcription jobs, both short and long audio clips, with outstanding accuracy.