I managed policies to drive the project accurately accordingly to meet best business practices. I took responsible sound decisions to Staffed and resolved conflicts. I provided advice on technical solutions and triage devices. I provided first level inbound telephone support for customers by troubleshooting, investigating, and resolving questions. Provided empathetic, courteous, quality customer service in an accurate and timely manner. I sold services when the customer need arose. Validated warranty for eligible devices. I handled incoming calls and built a rapport with our customers and educated them about the brands, hotel services, and amenities. Have data entry and data keeping experience. I have worked with several popular business applications like Teams, Skype, Microsoft Word, Excel, Powerpoint, HTML, Printing and formating, some web designing experience. Illustrator, Photoshop.