I have excellent communication skills in English and have experience providing Phone, Chat and Email Support for more than 3 years in Business Process Outsourcing Companies being a Front-line executive as well as Process Specialist. I am experienced in handling even irate and difficult customers with ease. I have work in a Microsoft process giving technical support to entire North America customer's with there Windows 7, 8, 10 and Microsoft Office. I worked for on pole position process. It's a lead generation process of selling SEO packages to entire UK customer's (B2c). I also have worked with US medical equipment selling process. It's a lead generation process. I know how to balance between sales and services.