I can copy the information of a specific file into a MS Word document. I can research an information if needed. I also have experience in Customer Service. I have handled different line of businesses in the 3 years that I have been part of the BPO industry like Toshiba, Sprint, Time Warner Cable, ClearWire, Appointment Setting for Solar Companies, Lead Gen for Harte Hanks, and Helpdesk Support for UHC Website.