I've been working at home for 2 years now and no plan on going back to the usual office job setup which you need to travel for hours to get to work. Prior to working at home, I have worked in the BPO industry for 8 years handling inbound/outbound customer service, collections b2b and b2c. Phone, email and chat. My first home based job was a leads generation associate via inbound chat system which I really did enjoy. My second job as a home based employee was a billing associate via chat, email and social media for a telco company in SG. With 8 years of experience in the BPO industry and 2 years working from home. I have the formal training necessary for this position. I can say that I have excellent skills that can translate well to the job that you are offering. It is in my nature to do anything perfectly and I am always eager to learn something new and be best at it. I am familiar with several tools and applications that will be helpful to most of the available tasks/jobs out there. Some of the applications that I am best at are Zendesk, Zopim, Google Docs, Microsoft Office, Oracle and SAP billing platform, Siebel Oneview, DOS based programs like IXplus and Tcoms, Etc. I am looking forward working with you and share all the best practices I have learned through experience and I am also excited learning from you as well.