I have a Diploma in Business Administration, Certificate of Workplace Training & Assessment, Advanced Diploma in Information Technology, Certificate of Business Systems Analysis. I worked for 20 years in various industries. I now specialise in writing IT processes & procedures and developing training programs, but I have many strings to my bow. I started my career in general administration and did this for some 10 years before gaining more degrees and moving my career onwards & upwards. My excellent education and grasp of the English language and attention to detail all mean that I am an excellent administrator. My typing speed is 90wpm with 99.6% accuracy, I am a proficient transcriber and can help you edit and proofread your documents and/or websites.