Personal and Working DevelopmentI consider myself to be a goal-oriented person, able to multi-task and like to exceed expectations, focused and able to work in teams, with a positive mind and attitude. Well organized, interested in learning something new everyday and also able to do it in a short period of time. I am also willing to take new challenges and reach and exceed goals. I have several years of experience providing outstanding over-the-phone Customer Service, learnt at several trainings in the different companies I’ve worked for and reinforced since then with the practice, including building rapport with the customer, being empathetic, patient and straightforward; learnt to use several programs at the same time, being able to focus with the customer as well. Throughout my career I have gained a very wide knowledge in Credit Card Laws, Insurance for Auto and Home, and some Administrative duties like processing reports, measuring quality, distributing tasks and portraying