I have a lot of experience working with government institution, place full of people from morning to evening. And the place was often understaffed. I was tasked to enter data from customers and listings. I also partake in foot survey in our country. Also, I’ve been working in sales for almost a decade. And I understand that it is five times cheaper to retain an existing customer than to gain a new one. I have always understood this, and that’s why I always tried to provide an excellent customer service. At the end of the day, it’s the only way to retain the customer. Most sales guys forget the shopper once they sign the contract. Not me though. I sent regular newsletters to customers, and always when I found a fitting offer, or a way how they could save money, I gave them a call. This helped me to build long-lasting relationships with my clients, and retain 80% of all customers. Regardless of my new place of work, I’d like to continue with this approach to sales.