• Seasoned professional with 2 years’ experience in Information Technology field with sound knowledge in software fundamentals
• Adept at explaining complex technological concepts and theories in a clear and accessible manner
• Experience leading a team and reaching the goals efficiently
• Lead a data entry and operator team to handle clients from all over the world
• Effectively managed inbox, distributed the emails to the team
• Attended calls from clients from all over the world providing excellent support to the customers
• Generated cab booking using ADS software (Internal tool)
• Provided training to the new joiners on how to work on the software and best practices while attending calls
• Provided weekly report of the team to the leadership team at UK
Primary School Teacher
Agastya School Sep 2010 – Sep 2012
Bangalore, India