You will need to be responsive in a timely manner. You will need to communicate with them in a clear, easy-to-understand way to solve the problem.To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand.Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.