• Handle escalations and customer request.
• Answering questions and addressing complaints.
• Corporate call handling whenever necessary.
• Ensure timely and accurate customer service.
• Prepare and monitor office budget.
• Ensure company policies and security requirements are met.
• Have taken up the role operation manager from front office manager.
• Provide inspired leadership for the hotel.
• Make important policy, planning and strategy decisions.
• Assist HR with recruiting when necessary.
• Oversee budgeting, planning, reporting and auditing.