Provided service to the key clients on Printing requirements, seeking Orders, preparing Quotations & Price Negotiations and Job planning for Modes & Methods of execution. Handled responsibility for working on the Internal Sales, Customer Recall and Client Service Standards. Responsible for the supervision of a staff of 6 people within the Customer Service Department. Managed the needs/requirements of high revenue commercial accounts through extensive follow up procedures. Successful account retention record of 98%. Generated repeat business through successful client follow-up. Involved in Strategic and Market Planning, identifying new Clients for Market Expansion and Business Development.