recorded all tasks and activities prepared and submitted reports review and check applications and supporting documents prepared documents for data entry verified, updated and corrected source documents entered data into designated database and forms checked printouts and performed statistical checks for accuracy routed data to appropriate staff researched and retrieved requested data code and process applications into required electronic format scan documents into database audit on-line applications for accuracy and completeness load information onto prescribed databases maintain complete activity logs and prepare reports respond to requests for information and statistics retrieve and present required information in various formats manage application changes communicate with applicants over the phone provide guidance and information on application requirements