I am good basic knowledge of computers and a range of specific skills relevant to the job. These include: - Proficient typing skills - Basic literacy and numeracy skills - Organisational abilities - Administrative skills - Good communication skills, both written and verbal - A polite phone manner - Good customer service skills - Self-motivation - A conscientious and responsible working attitude - Accuracy and good attention to detail - The ability to do the same task for long periods of time - The ability to work under pressure and to tight deadlines - A good understanding of data confidentiality issues