I am a fresh graduate with bachelor’s degree in Computer Science (BSCS). I am currently employed as a Customer Service Representative Email Support. I answer emails of the customers. I handle escalated emails and more complex issues since I am from Tier 2 level position. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I possess considerable knowledge in working with computer software programs I answer emails of the customers. I handle escalated emails and more complex issues since I am from Tier 2 level position. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. such as Microsoft Office (including Word, Excel and PowerPoint) as well as Adobe Photoshop and Corel Draw.