I have been in the customer service industry at Accenture Inc. My most recent experience has been handling insurance claims and adjudication process in the healthcare industry. SPECIAL SKILLS • Decision making, critical thinking, organizing and planning. • Flexible to different situations. • Computer Literate ( Microsoft Office Applications-Excel, Word, Power Point) ; • Capable of managing people while being sensitive to their needs; • Capable of facilitating trainings, seminars, public speaking and diplomacy • Had very sharp motivational, interpersonal and teaching skills. • Developing the knowledge and skills of the company's workforce. • Designing and expanding training and development programs. • Perform data entry and research in various systems and tracking tools.