Promote optimal performance, reliability, and security across core business systems Results-driven professional offering a progressive, seven-year career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. – Areas of Expertise – Testing & Troubleshooting | Project Management | System Administration Vendor Relations | Strategic Planning | Resource Allocation | Effective Communication Team Leadership | Business Continuity | Data Backup & Recovery, Date Entry Technical Proficiencies Platforms Windows Vista/7/10; Mac OS X; Oracle; SAP Software Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, and SharePoint; QuickBooks; Salesforce.com

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