Inputting customer details Transferring market-research results Inputting data (printed, coded or statistical) Proofreading data Answering phone calls Updating medical records Dealing with customer and staff queries Processing sales invoices Entering advertisements into newspapers Filing, photocopying and other clerical or administrative duties Working to deadlines Preparing reports, letters and labels for mail-outs Operating office equipment including computers, printers and photocopiers Adhering to confidentiality regulations QUALIFICATIONS Qualifications are not mandatory for data entry clerks but employers may favour applicants with GCSEs (grades A-C) in English, Mathematics and Information Computer Technology (ICT). The British Computing Society offers a range of additional computer courses which may also be useful qualifications when looking for a job. Qualifications relevant to data entry roles include: OCR Certificate and Diploma for IT USERS (new CLAIT) BCS European Computer Driving Licence (ECDL) Although employers may not require any formal qualifications it is common for data entry clerks to be given a skills test before being offered a job. This will ensure the candidate can enter data quickly and accurately. A Words Per Minute test is a helpful way to practise typing and give prospective data entry clerks an idea of their typing efficiency. Some employers may offer the opportunity to complete on-the-job qualifications relevant to the software packages they use. SKILLS Date entry clerks need a good basic knowledge of computers and a range of specific skills relevant to the job. These include: Proficient typing skills Computer skills and a knowledge of relevant software packages Basic literacy and numeracy skills Organisational abilities Administrative skills Good communication skills, both written and verbal A polite phone manner Good customer service skills Self-motivation The ability to work independently and as part of a team A conscientious and responsible working attitude Accuracy and good attention to detail The ability to do the same task for long periods of time The ability to work under pressure and to tight deadlines