My skills include 22 years of customer service experience, managing a sleep laboratory for 5-1/2 years, working full time from my home office as a remote customer service agent for the past 3-1/2 years. My software knowledge includes Excel, Medisoft, Quickbooks, Intuit, Agents on Demand, Avaya, Citrix farms, VPN, and avaya as well as several internet applications. My strengths include having managed a sleep laboratory for 5-1/2 years part time from my home office as well as working full time from home for the past 3-1/2 years as a customer service representative. My software knowledge includes Excel, Quickbooks, Easy Acct, Agents on Demand, Citrix Farms, Remote desktop, avaya, VPN, and several internet applications.