Projects/Responsibilities Accomplished Which Highlight My Major Skills: 1. Providing virtual customer support via live chat, email and telephone. 2. Creating and maintaining sales reports in Excel and Access for multiple clients. 3. Creation of departmental and global MS Access databases, training administrative staff in database maintenance. 4. Creation and editing of non-profit newsletters, negotiating printing and mailing costs. 5. Writing, and monitoring compliance with, five sections of agency accreditation manual. 6. Planning relocation of 80+ employee workspaces, including negotiation w/eight vendors; planning construction needs as well as telephone, technology and office furniture upgrades. 7. Assisting CEOs in planning of annual fundraising events and membership campaigns, acting as main point of contact for donors and board members.