Chevonne Brown
712 1st Street, Rockivlle, MD, Maryland, 20851, US • (301) 665-0506 • che.ann.brown@gmail.com
Hardworking Customer Service Representative bringing 20+ years of experience meeting customer needs. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
Excellent telephone, interpersonal, verbal, and written communication skills. Strong attention to detail, organizational and time management skills. Self-motivated and independent problem-solving ability. Ability to prioritize and perform multiple tasks simultaneously. Ability to work with frequent changes in procedures, directions, and outcomes. Exhibit a positive attitude, consideration and courtesy to everyone at all times. Proficient in Microsoft Office Applications (Excel, Word, Outlook)
Education
Network Engineering - Some college (No degree) Montgomery College - Rockville, MD
Experience
FBO Customer Service Representative - August, 2019 to Present DC Metro Aviation Services - Gaithersburg, MD
Greet all visitors with courtesy and professionalism. Provide primary customer support to internal and external customers in a fast-paced environment. Maintain confidentiality of sensitive customer information Accurately receive, dispatch and completely process customer purchases and fuel transactions. Use TotalFBO software to enter customer interaction details including payments, account information and call logs as well as track requests, document problems, and record solutions offered. Communicate with the ground crew via headset radio. Implement Airport Emergency Plan when required to handle accidents, incidents and other emergency situations. Prepare incident/accident reports. Ensure that all instructions are effectively communicated to pilots through clear delivery and enunciation over the CTAF. Connect clients to appropriate personnel or third-party vendors for further service needs. Keep the office and lobby areas clean and professional in appearance.
Au Pair - September, 2013 to August, 2019 The Bohn, Brunzell and Brown Families - Gaithersburg, MD ·
Lovingly cared for 7 children ranging in age from newborn to 5 for 6 years. · Regulated the schedules of the children in order to strike a balance between rest, learning, and play. · Communicated with children at age-appropriate levels to encourage understanding and foster relationships. · Created nurturing, safe environments for children to help them develop emotionally, socially, and intellectually. · Kept detailed daily records of each child's activities, behaviors, meals, and naps. · Assisted children with everyday activities such as playing, eating, hygiene, and socialization. · Followed routines to provide stability and structure in the lives of the children · Drove children to and from school, medical appointments, and extracurricular activities in a safe manner.