Recognized by high level IT managers as a business applications utilization expert; called upon often to act as a consultant to other business units on how to best utilize internal software systems considering business processes and desired outcomesReduced data entry time by 50% by analyzing processes and current software capabilities, documenting requirements, and collaborating with development teamImproved turnaround time for standard operating procedure approval process from 1-2 weeks to 2-4 days through collaboration with development team and retraining of department staffGenerated sales leads for new programs by identifying potential customers and communicating services through both verbal and electronic meansMaintained strong staff morale and consistent service levels despite a 33% reduction in administrative staffDeveloped and documented staff training materials and user guides resulting in an increase in 1st pass approvals of expense reports Experienced client service and