Data Entry// Technical Support// Email Responder// Web Researcher

Technical Support Representative

• Ensures quality and accuracy in all phone and ticket transactions
• Ensures that all communication with customer is within the guidelines set by the account during training
• Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
• Ensures that all tickets are properly logged in accordance to the account’s requirement
• Reaches and maintains the level of customer service skills as required for the post
• Provides first line voice technical / customer service
  
  
  
• Technical Support Representative
  • Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
  • Properly escalates issues that are irresolvable and not available on the knowledge base
  • Ensures that all tickets are properly logged in accordance to the account’s requirement.
    
    Hi,
    This letter is to introduce myself and to let you know of my interest in becoming a part of your company. The enclosed resume will furnish you with information concerning my overall employment background, training and skills. My work abilities are backed up with experiences and knowledge. I assure you that I can successfully fulfill any obligations requiring of any responsibility upon your company.
    
    In each of my previous job experiences, I have performed my assignments with a high degree of skill and professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company goals or projects. My positive attitude and willingness to give 150% makes me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and have a favorable impact in your organization.
    
    I look forward to hearing from you in the near future and hopefully to schedule an interview in which I hope to learn more about your company. It's goals and plans and how I may be able to contribute to its continued success and growth. Thank you for your time.
    
    
    Jeffrey Joaquin

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