Dedicated hardworking professional with 15+ years of experience in IT with Telecom BSS/OSS systems. Possess key skills of BSS/OSS/CRM. Knowledge in business process analysis, requirement gathering and process re- Engineering, System data migration projects while managing external, internal Stockholders. Experience in working and implementing Processors, SLAs and KPIs in ICT environments. I have 15+ years experience on Data Bases on Microsoft excel. Microsoft Access, Oracle with SQL and PL/SQL Querying and Unix Sun solaris.