Identified, troubleshoot, and resolved technical and desktop problems over phone and onsite
Installed hardware and software solutions
Resolved incident and problems within my capacity and escalate unresolved issues using Service Now, Jira
Supervised, trained ad-hoc staff and organization staff at the Help Desk
Supported users on desktop applications such as Microsoft Excel, Powerpoint, and Word
Liaised with vendors to resolve network outages and periods of reduced performance
Modeled data using MS Excel, Access, SQL, and Tableau