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Programming & Development technical support / help desk (hardware / software)

Data management, Technical, Desktop supp

$25/hr Starting at $25

Identified, troubleshoot, and resolved technical and desktop problems over phone and onsite

Installed hardware and software solutions 

Resolved incident and problems within my capacity and escalate unresolved issues using Service Now, Jira

Supervised, trained ad-hoc staff and organization staff  at the Help Desk

Supported users on desktop applications such as Microsoft Excel, Powerpoint, and Word

Liaised with vendors to resolve network outages and periods of reduced performance 

Modeled data using MS Excel, Access, SQL, and  Tableau


 

About

$25/hr Ongoing

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Identified, troubleshoot, and resolved technical and desktop problems over phone and onsite

Installed hardware and software solutions 

Resolved incident and problems within my capacity and escalate unresolved issues using Service Now, Jira

Supervised, trained ad-hoc staff and organization staff  at the Help Desk

Supported users on desktop applications such as Microsoft Excel, Powerpoint, and Word

Liaised with vendors to resolve network outages and periods of reduced performance 

Modeled data using MS Excel, Access, SQL, and  Tableau


 

Skills & Expertise

Computer HardwareDesktop ApplicationsDesktop SupportHelp DeskIT Service ManagementMicrosoftMicrosoft PowerPointNetworkingTroubleshooting

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