Key invoices into Invoice processing application (VES) daily Review data inputs for accuracy/completeness Maintain and update Vendor accounts as needed with coordination with Property Managers Research and answer client concerns Assist Invoice Processor with the resolution of client issues/inquiries Assist with VIPER set up for new Invoice Processing clients Data entry of invoices within the department’s system Monitor and action problem items submitted by clients and other Velocity departments to the group’s mailbox. Resolve items within the departments target SLS. Interact closely with Client Development, IT, Support, Finance, and Implementation teams. Manage a multi-step communication task to completion, ensuring that client communications are documented, internal and external notifications are made, and follow up calls and escalations are handled in a timely manner. Work cross-functionally to research disputes and/or escalations to gather supporting documentation along with compiling a historical framework to support decisions and correction actions.