SUMMARY • Excellent verbal and written communication skills.• Good knowledge of MS Office tools (Word, Excel, PowerPoint and Outlook) • Detail oriented, analytical with excellent problem solving skills.• Able to work independently and as a part of a team. • Strong documentation and analysis skills.• Excellent time management and prioritization skill.• Ability to work quickly, with short deadlines.• Experience in gathering and documenting business and technical requirements.• Ability to learn/grasp technical concepts.• Expertise in troubleshooting complex technical issues.