Results-driven Systems (IT) and Business Analyst professional with over 12 years of combined experience in the oil and gas, information technology, and publishing industries. Keen, in-depth understanding of business processes, use case analysis, business practices documentation, database design, development and application and process implementation. Innovative thinker, with the ability to troubleshoot, problem-solve and create customized solutions that meet and exceed customer needs. Outstanding customer relations and management skills with proven track record in project management, application support and training. Strong organization, analytical, verbal and communication skills.