As
a User Interaction Expert and System Developer I have more than 18 years of experience
working in different countries (Colombia, Venezuela, Mexico and the
United States). I combine deep cultural knowledge with affinity and
solid interaction design principles. I have worked in design in
speech recognition initiatives for lead companies in the market. I
also bring solid IT background.
Among
my accomplishments are:
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Integrated systems using complex approaches that lead to reducing
data synchronization time in 50% and integrations errors in 75%
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Participated in key projects for one of the largest
telecommunications provider in the USA. Participated in
multidisciplinary teams. Achieve major cost cuts by designing and
lead projects that resulted in customers effectively self- servicing.
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Direct efforts designing architecture to integrate
telecommunications, networking, websites, databases, and voice
recognition interfaces. Monitor and enhance technology utilization.
Troubleshoot a