• Over fifteen years of information technology experience with extensive hardware and software install, support., maintenance and networking. • Successful VoIP support along with CS1000, BCM phone switch and Recording Servers. • Coordinate vendor participation and assure timely completion of ongoing projects. • Excellent communication and people skills established through company training in customer service and problem resolution. • Ordered, configured and installed bonded T1, fiber, T1 circuits. • Setup and configured routers and layer 2 switches for new branch setups. • Call pilot and call center along with Avaya phone switch support. New PBX setup for new branches. • Wiring, cabling and punch down to jacks and patch panels. • Cisco Firewalls, Routers and Switches. LAN, WAN, VLAN, VPN. • Branch expansion infrastructure ordering and implementation. Ordering circuits (T1, Fiber, DSL, Cable, FIOS). Cabling, Cross connects and terminations. Network hardware configuration and placement. • Nortel/Avaya Phone Systems (CS1000/BCM), Call Pilot, Contact Center, Telephony Manager, IP, Digital and soft phones. Implementing new branch Phone system setups and configuration with BCM 50/450 • Call Center Call recording configuration with Telstrat Server and Phone switch configuration. • Converted the Internet connection from bonded T1 lines (3Mb up/down aggregated bandwith) to a Fiber Optic connection, copper handoff (35Mb down/25Mb up) • Email and Web filtering, Anti-virus and Data Leakage Systems. • Disaster Recovery, Backup, Recovery with Backup Exec. • Fax Server technologies (fax to email, email to fax). Audio/Visual Systems • Windows Updates/WSUS.