AD Manager, User creation. Mailbox archive. Symantec, Crowdstrike, Webex Admin

Active Directory,

• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the   

             Telephone to help set up systems or resolve issues.

• Troubleshooting system and network problems and diagnosing and solving                 
• Coordinating with helpdesk & vendor for hardware issues. 
• Providing support, including procedural documentation and relevant reports
• Responding within agreed time limits to call-outs.
• Work on high and low severity tickets (includes incidents and SR) and adhere to SLA process
• Prioritising and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.