IT professional with MCP and A+ certifications, along with solid knowledge of various software and operating systems, and successful high-tech industry experience. Skilled in broad range of system-administration functions. Technical expertise in hardware/software integration reinforced by proven ability to minimize downtime and anticipate problems before they occur. Hands-on testing, trouble-shooting, and validating large format printers following schematics, and applying mechanical and electrical aptitude interfacing with engineers while delivering quality on-time delivery. Expert planner, leader, and strategist known for ability to master new concepts quickly, work independently or as part of a team, start or restructure departments, and develop business solutions the increase efficiency, productivity, and profitability. Excellent communication, presentation, interpersonal, and customer-service skills. Able to establish productive rapport with diverse individuals and staff levels, from computer operators to senior executives. Diligent, productive, and hard-working individual with special talent for end-user training and public speaking.